{"id":14474,"date":"2020-08-19T07:40:26","date_gmt":"2020-08-19T07:40:26","guid":{"rendered":"http:\/\/localhost\/wordpress\/hoppers\/?page_id=14474"},"modified":"2025-07-05T00:59:23","modified_gmt":"2025-07-05T00:59:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.petwk.com\/zh\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t<\/circle>\t\t\t<\/path>\t\t\t<\/path>\t\t<\/g>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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01. What are the shipping times for customized products and standard products?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Customized products require 3-7 business days for production before shipping; standard products typically ship within 24 hours after ordering (extended by 1-2 days during holidays). All orders will receive shipping notifications and production updates via E-MAIL.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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02. Can design drafts for customization services be modified?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Free modifications are available within 12 hours after design confirmation, after which a 30% modification fee will apply. Standard products don\u2019t support personalization but qualify for 7-day no-reason returns (items must be unused and intact).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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03. Can customized and standard products be combined in one shipment?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Orders placed the same day will automatically combine for shipping; orders from different dates can request merging in \u201cMy Orders\u201d. Standard products will be held during custom production,<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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04. How is product material safety ensured?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Custom products use food-grade stainless steel, eco-friendly leather, etc.; standard products are FDA-certified and BPA-free. Third-party test reports are available for all products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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05. What are the return policy differences between customized and standard products?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unproduced custom items qualify for full refunds; completed custom orders can\u2019t be returned unless defective. Standard products allow 7-day no-reason returns, with free returns and shipping compensation for quality issues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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06. How to check order production and shipping progress?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Log in to \u201cMy Orders\u201d for real-time updates: customized products show design\/production stages; standard products display packing\/shipping status. Alternatively, contact customer service at info@petwk.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions. 01. What are the shipping times for customized products and standard products? Customized products require 3-7 business days for production before shipping; standard products typically ship within 24 hours after ordering (extended by 1-2 days during holidays). All orders will receive shipping notifications and production updates via E-MAIL. 02. Can design drafts […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14474","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.petwk.com\/zh\/wp-json\/wp\/v2\/pages\/14474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.petwk.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.petwk.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.petwk.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.petwk.com\/zh\/wp-json\/wp\/v2\/comments?post=14474"}],"version-history":[{"count":6,"href":"https:\/\/www.petwk.com\/zh\/wp-json\/wp\/v2\/pages\/14474\/revisions"}],"predecessor-version":[{"id":62186,"href":"https:\/\/www.petwk.com\/zh\/wp-json\/wp\/v2\/pages\/14474\/revisions\/62186"}],"wp:attachment":[{"href":"https:\/\/www.petwk.com\/zh\/wp-json\/wp\/v2\/media?parent=14474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}