1. Introduction
PETWK (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [PETWK.com] (the “Site”) and related services. By accessing our Site, you agree to the terms of this policy.
2. Information We Collect
2.1 Information You Provide
- Account & Order Details: Name, email, shipping/billing address, phone number, payment information (processed securely via PCI-compliant providers)
- Customization Data: Pet names, photos for personalized products, design preferences
- Communications: Customer service inquiries, survey responses, product reviews
2.2 Automatically Collected Information
- Device & Usage Data: IP address, browser type, operating system, pages viewed, referral URLs
- Cookies: Essential, functional, and analytics cookies (see Section 5 for details)
- Order Analytics: Purchase history, cart activity, product interactions
3. How We Use Your Information
We process your data to:
- Process and fulfill orders for customized/standard products
- Provide customer support and respond to inquiries
- Improve our products, services, and user experience
- Send transactional emails (order confirmations, shipping updates)
- With consent: Send marketing communications (opt-out available)
- Prevent fraud and enhance security
4. Data Sharing & Disclosure
We may share information with:
- Service Providers: Payment processors, shipping carriers, IT support
- Legal Compliance: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or asset sale
- With Consent: For specific purposes you authorize
5. Cookies & Tracking Technologies
We use:
- Essential Cookies: For site functionality and checkout
- Analytics Cookies: Google Analytics to understand user behavior
- Marketing Cookies: For personalized ads (manage via cookie preferences)
You can adjust cookie settings in your browser.
6. Data Security
We implement:
- SSL encryption for all data transmissions
- Regular security audits and access controls
- PCI-DSS compliance for payment processing
Note: No internet transmission is 100% secure.
7. Your Rights & Choices
Depending on your location, you may:
- Access, correct, or delete your personal data
- Opt-out of marketing communications
- Restrict or object to certain processing
- Request data portability
- Withdraw consent (where applicable)
Contact [privacy@petwk.com] to exercise these rights.
8. Data Retention
We retain your information:
- For active accounts: Until deletion request
- For orders: As required by tax/commercial laws (typically 5-7 years)
- For marketing: Until opt-out or 2 years of inactivity
9. Children’s Privacy
Our Site is not intended for users under 13. We do not knowingly collect children’s data.
10. International Data Transfers
Data may be transferred globally with appropriate safeguards (e.g., EU Standard Contractual Clauses).
11. Policy Updates
We may update this policy periodically. Material changes will be notified via email or Site notice.
12. Contact Us
For privacy-related inquiries:
Email: info@petwk.com